Data processing
Effective date: 29 October 2026.
When we host and look after your website, your site collects information about your customers: enquiries, orders, and the people who sign in to edit it. For that information you are the controller and we are your processor. Every client gets a written data processing agreement with their contract. This page summarises it; ask for a copy at hello@webacedesign.co.uk.
Details of processing
| Item | Detail |
|---|---|
| Subject matter | Hosting, maintaining and supporting your website |
| Duration | For as long as we host your website, then until the handover and deletion below |
| Nature and purpose | Storing, displaying and backing up your website's data; delivering form and order emails; fixing faults and making changes you ask for |
| Types of data | Contact details and messages from your forms; customer names, addresses and order details if you sell online; the names and emails of people who sign in to edit |
| Data subjects | Your customers, your enquirers and your staff |
What we agree to
- We process your customers' data only on your documented instructions.
- Everyone who can reach it is bound by confidentiality.
- Your site has its own database, encrypted in transit, backed up daily, and stored in the UK.
- We use only the sub-processors listed in your agreement (the main ones are on our sub-processors page), and tell you before we add or change one, so you can object.
- We help you answer your customers' requests about their data, and with data protection impact assessments where you need one.
- We tell you without undue delay if we become aware of a breach affecting your data.
- We give you the information you need to show you're complying, and allow reasonable audits.
- Where data leaves the UK, we rely on a UK adequacy decision or the UK International Data Transfer Agreement.
When you leave
On your notice, we hand over your domain, your site's code, a full export of its database and every image. Thirty days after handover we delete our copies, except where the law requires us to keep something.